We use UPS for all shipments, which Prim & Clover offers to you at no additional charge. Currently, we only ship within the UK.
Because all orders are made-to-measure, it takes 1-2 weeks for the Prim Pack sample pieces to be sewn and shipped. As well, the Clover Pack — your completed garment — is made-to-measure based on any alterations made to the samples and only created once you have logged back into your account and finished your order. When your order is complete, the Clover Pack with your gorgeous wedding garment, gown cover and keepsake box will be shipped within 4-10 weeks.
Log into your account at any time to follow every stage of completion, and to know exactly when your order is about to be dispatched. Once your order has been dispatched, you will be sent an email confirmation with all tracking information.
Please note we do not ship on Saturdays, Sundays, or holidays and shipping times are estimated and apply only to deliveries made within the UK. However, please contact us if you require expedited shipping or a shipment outside the UK.
For more information about the Prim Pack, Clover Pack, shipping or returns, please visit our FAQ page.