We use UPS for all shipments, which Prim & Clover offers to you at no additional charge, if shipped anywhere in the UK, most of the EU and to the continental US. If shipping elsewhere, let us know, so we can give you a quote.
Because all orders are made-to-fit, it can take 1-2 weeks for the Prim Pack sample pieces to be sewn and shipped. As well, the Clover Pack — your completed garment — is artisan-sewn based on any alterations/customisations you’ve made, and is only created once you have logged back into your account and finished your order. When your order is complete, your garment will be created in our London studio in about 10 weeks, and the Clover Pack with your gorgeous wedding garment, gown cover and keepsake box will be insured and shipped to your preferred address, arriving within the week. Again, you will be emailed tracking information, so you know where your garment is at all times, and our Bridal Stylists are available for any questions or concerns.
As well, log into your Prim & Clover account at any time to follow every stage of your garment’s production, and dispatch information. Once your order has been dispatched, you will be sent an email confirmation with all UPS tracking information.
Please note we do not ship on Saturdays, Sundays, or holidays and though our shipments usually arrive next-day delivery, our shipping times are estimates, and subject to change based on delivery location. Please, contact us if your shipment requires special instructions.
For more information about the Prim Pack, Clover Pack, shipping or returns, please visit our FAQ page.